Privacy notice
Who we are
[COMPANY LEGAL NAME], [ADDRESS]. Contact: [PRIVACY E-MAIL]. [DATA PROTECTION OFFICER / UK OR EU REPRESENTATIVE — IF REQUIRED]
What we collect
- Account: name, e-mail, phone number, language and password (stored only as a secure hash).
- Orders: addresses, items, quotes, parcel photos taken at our hubs and delivery records.
- Payments: the payment provider handles your card. We never see or store full card numbers or security codes.
- Help requests, problem reports, reviews and the photos you send us.
- Device and security: sign-in sessions, device name and notification tokens.
Why we use it
- To provide the service you ask for (buy, check, ship, deliver, refund).
- To keep accounts and payments safe (fraud checks, sign-in protection).
- To meet legal duties (accounting records, customs). [LEGAL BASIS FOR EACH PURPOSE — TO BE CONFIRMED]
Who we share it with
Only what is needed: stores we buy from, carriers and customs brokers, payment providers, and shops (they see the items to prepare, never your address or contact details). [LIST OF PROCESSORS AND COUNTRIES]
International transfers
Your data may move between the UK, the EU and Iraq to deliver your order. [TRANSFER SAFEGUARDS — TO BE CONFIRMED]
How long we keep it
[RETENTION PERIODS — TO BE CONFIRMED]. When you delete your account we remove or anonymise your personal data, except records the law requires us to keep.
Your rights
In the app (Account → My data requests) you can download a copy of your data or ask us to delete your account. [OTHER RIGHTS AND HOW TO COMPLAIN TO A REGULATOR]
Cookies
This website does not set cookies. The web app keeps your sign-in only in the browser tab and removes it when you close the tab.